We want to make disability awareness training compulsory across any
organisation providing face to face customer service. So that staff
know how to assist and support a disabled person confidently,
safely, effectively and equally. The Equality Act 2010 states that
all organisations should make a reasonable adjustment for a
disabled person, however there are many organisations that are
unsure how to do this correctly and reasonably. Therefore we would
like to see a more inclusive society and a law put into place so
that people are aware of disability and raise the quality of
customers experiences for disabled people or currently know how to
support disabled people.
The training should incorporate adequate time of each element of disability separately. Mental health, visual impairment, learning, hearing and physical. I recommend half day training per element. This training should be renewed every 3 years to keep up to date.
Petitioner: Visualise Training and Consultancy
First considered by the Committee: 23 September 2014
Number of Signatures: 62